TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter, “GTC”) set out the conditions for the use by the user (hereinafter, “User”) of the services available on the website www.vitalgrapeessence.com (hereinafter, the “Website”). Technical information necessary for using the Website that is not included in these GTC is provided in notices available on the Website. If you wish to become a customer or an active user of our Online Store, please read these General Terms and Conditions carefully and only use our services if you agree with all points and consider them binding on yourself. These GTC are attached to the order confirmation email at the time of ordering, so the version in force at the time of purchase is available to the User. The currently applicable contract is archived; past versions can be retrieved by date. Users may request a copy from the Service Provider by providing the time of purchase and the order number, and it will be sent to them by email.

When purchasing, a distance contract concluded by electronic means is formed; it does not qualify as a written contract. As of Friday, June 13, 2014 at 0:00, uniform rules entered into force throughout the EU for e-commerce. Under Government Decree 45/2014. (II. 26.) online stores are required to apply contractual terms. In fulfillment of our statutory duty to inform, the relevant regulation is made available at the following location:
45/2014. (II. 26.) Government Decree on the detailed rules of contracts between consumers and businesses.

For questions about operation of the online store and about ordering and delivery processes, please contact us using the contact details provided.

The controller of the published data is Vital Grape Essence Limited Liability Company, as data controller.
Company name: Vital Grape Essence Kft.
Registered office: Hungary, 6239 Császártöltés, Petőfi Sándor utca 4.
Mailing address: Hungary, 6239 Császártöltés, Petőfi Sándor utca 4.
Tax number: 32596245-1-03
Company registration number: 03-09-138536
Bank account: K&H Bank Zrt., 10404601-50527056-83851003
Data protection registry number: –
Issuing court/authority: Bács-Kiskun County Court
Contract language: Hungarian
Email: info@vitalgrapeessence.com

The products offered are categorized as follows:
Dietary supplement

Products displayed can be ordered online with delivery within the United States of America. Prices shown for products are in United States dollar (USD), include VAT as required by law, but do not include the cost of home delivery. No packaging fee is charged.

In the webshop, the Service Provider lists the product name and description and displays a photo of the products. Images shown on product pages may differ from reality and may be for illustration purposes only.

If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. Where no exact timeframe is indicated, the promotion is valid until withdrawn or while supplies last.

Liability

This section describes liability issues—i.e., in which cases and for what types of faults the Service Provider disclaims liability.

The User uses the Website exclusively at their own risk and accepts that, beyond liability for breaches caused intentionally, by gross negligence, by criminal offense, or that harm life, bodily integrity, or health, the Service Provider assumes no responsibility for pecuniary or non-pecuniary damages arising during use.

The Service Provider disclaims all liability for the conduct of Website users; the User is fully and solely responsible for their own conduct.

The User must ensure that their use of the Website does not infringe the rights of third parties or violate laws, whether directly or indirectly.

Content that Users may make available during use of the Website (e.g., comments) may be checked by the Service Provider, but it is not obliged to do so; likewise, the Service Provider may, but is not obliged to, look for indications of unlawful activity in published content and assumes no liability for such content.

Copyright

The Website in its entirety (texts, images, graphic elements, etc.) is protected by copyright and may not be copied, modified, or distributed for commercial purposes.

The Website provides Users with product presentation and online ordering. Users can browse via the menu items.

The selected product can be added to the cart using the Add to Cart button; the required quantity can be set next to the button. The User can check the cart contents via the Cart menu. Here they may modify the quantity of any product in the cart or remove items. The Empty Cart button allows clearing the entire cart. The User can proceed with the purchase by clicking Checkout. In the second step, sign-in, registration, or purchase without registration is available.

For registration and for purchasing without registration, the User must provide the following data: email, name, phone number, billing address, and—if different—the shipping address. For registration, a password is also required. The User will be informed about successful registration by email and on the Website. The User may request deletion of their registration by email from the Service Provider; in that case, a new registration will be required for future purchases. The User is responsible for keeping access credentials confidential. The User is responsible for updating their data and must notify the Service Provider if they become aware of misuse of their data by a third party. If the password is forgotten, a new one can be requested on the Website to the registered email address. If the User has previously registered, the ordering process can be continued by entering their email address and password.

In the next step of the order, the User must choose the desired payment and shipping method. On a summary page, the User can verify all previously provided data and the products to be ordered with their quantities. In case of data entry errors, the pencil icon can be used to correct the given data.

If everything is correct, the order can be finalized by clicking Submit Order. Confirmation is provided on the Website and by email. If the User notices incorrect data after the order is recorded (e.g., in the confirmation email), they must notify the Service Provider immediately, but no later than within 24 hours.

Regardless of ordering, the User can log in via the Customer Login window or the Login menu. After logging in, a Modify Data menu item appears, where the User can modify registration data and track the details and status of their order.

Offer Binding; Confirmation

The Service Provider informs the User of confirmation within 48 hours. If the User does not receive confirmation within 48 hours, they are released from the binding nature of the offer and are not obliged to accept the ordered products.

The confirmation email includes the data provided during purchase, order details, the name(s) and price(s) of the ordered product(s), the selected payment and shipping methods, the order number, and any notes the User made regarding the order.

Invoice

The Service Provider issues a paper VAT invoice and includes it in the package with the product.

Payment

– Via Credit/Debit card prvided by Stripe
– Google Pay / Apple Pay

Shipping

FedEx

We dispatch the ordered products on the following business day. If fulfillment is expected later, we will notify you by email.

If you have any additional requests regarding the order or delivery, please indicate them in the comment field when ordering and we will do our best to accommodate them.

For fast delivery, please provide the exact shipping address and a reachable phone number when ordering.

The invoice is included in the package. Please inspect the package upon delivery in the presence of the courier, and if you notice any damage to the products, request a report to be made and do not accept the package. We cannot accept subsequent complaints without a report.

Delivery is only undertaken within the territory of the United States of America.

The provisions of this section apply exclusively to a natural person acting outside their trade, profession, or business activity who buys, orders, receives, uses goods, or is the addressee of commercial communication or an offer related to goods (hereinafter, “Consumer”).

The Consumer may withdraw from the contract without giving any reason within fourteen (14) days from the day on which the Consumer or a third party other than the carrier and indicated by the Consumer takes possession of the product, or in the case of multiple products, the last product.

The Consumer may also exercise the right of withdrawal in the period between the day the contract is concluded and the day of receipt of the product.

If the Consumer wishes to exercise the right of withdrawal, they must send an unambiguous statement of their withdrawal (e.g., by mail, fax, or email) to the Service Provider using the contact details provided in Section 1 of these GTC. For this purpose, the Consumer may also use the withdrawal form template attached to the order confirmation email. The Consumer will be deemed to have exercised the right of withdrawal within the deadline if they send their withdrawal statement to the Service Provider before the deadline expires.

It is the Consumer’s responsibility to prove that they exercised their right of withdrawal in accordance with the specified provisions.

In either case, the Service Provider will promptly confirm by email receipt of the Consumer’s withdrawal statement.

For withdrawal in writing, it will be deemed timely if the Consumer sends their statement to the Service Provider within 14 calendar days (including on the 14th day).

For postal notification, the date of mailing; for email notification, the time of sending the email will be taken into account by the Service Provider to calculate the deadline. The Consumer should send their letter by registered mail to provide credible proof of the mailing date.

In case of withdrawal, the Consumer must return the ordered product to the Service Provider’s mailing address without undue delay, but no later than 14 days from communicating their withdrawal. The deadline is met if the Consumer sends (mails or hands over to the courier they ordered) the product before the 14-day deadline.

The cost of returning the product to the Service Provider’s address is borne by the Consumer. The Service Provider cannot accept packages returned with cash on delivery. Apart from the cost of return shipping, no other cost shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall, without undue delay and no later than 14 days from receipt of the Consumer’s withdrawal statement, reimburse all payments received from the Consumer, including the cost of delivery (the amount paid for shipping), except for any additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Service Provider. The Service Provider may withhold reimbursement until it has received the goods back or the Consumer has supplied evidence of having sent back the goods—whichever is the earlier.

The Service Provider will use the same means of payment for reimbursement as used by the Consumer in the original transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.

The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Cases Where the Right of Withdrawal Does Not Apply

– For a service contract after the service has been fully performed, if performance began with the Consumer’s prior express consent and acknowledgment that they would lose the right of withdrawal once the contract was fully performed.
– For goods or services whose price depends on fluctuations in the financial market not controllable by the Service Provider, which may occur within the withdrawal period.
– For non-prefabricated goods made on the basis of the Consumer’s instructions or request, or goods clearly personalized for the User.
– For perishable goods or goods with a short shelf life.
– For sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
– For goods which, by their nature, become inseparably mixed with other items after delivery.
– For alcoholic beverages whose actual value depends on market fluctuations beyond the Service Provider’s control and whose price was agreed at the time of conclusion of the sales contract, but delivery can only take place after 30 days.
– For a service contract where the Service Provider visits the User at the Consumer’s express request to carry out urgent repair or maintenance work.
– For sealed audio or video recordings or sealed computer software once unsealed after delivery.
– For newspapers, periodicals, or magazines, except for subscription contracts.
– For contracts concluded at a public auction.
– For accommodation (other than for residential purpose), transport of goods, car rental, catering, or services related to leisure activities if the contract provides for a specific date or period of performance.
– For digital content provided on a non-tangible medium if performance has begun with the Consumer’s prior express consent and acknowledgment that they thereby lose the right of withdrawal once performance has begun.

Statutory Warranty

In the event of defective performance by the Service Provider, the User may assert statutory warranty claims against the business under Act V of 2013 on the Civil Code.

In a consumer contract, a User qualifying as a Consumer may assert warranty claims within a 2-year limitation period from the date of receipt for product defects that existed at the time of delivery. After two years, the User can no longer enforce statutory warranty rights.

For contracts not concluded with a Consumer, the User may assert warranty claims within a 1-year limitation period from the date of receipt.

At the User’s choice, the following statutory warranty claims may be asserted: repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs for the business compared to another remedy. If the User did not request or could not request repair or replacement, they may request a proportionate reduction of the consideration, repair the defect at the business’s expense or have it repaired by someone else, or—as a last resort—withdraw from the contract.

The User may switch from the chosen statutory warranty right to another; the cost of switching is borne by the User unless it was justified or prompted by the business.

The User must notify the defect immediately after discovery, but no later than two (2) months from discovery.

The User may enforce statutory warranty claims directly against the business.

If a defect is recognized within six months following performance (delivery/receipt), it is presumed that the defect existed at the time of performance, unless such presumption is incompatible with the nature of the defect or the product. The Service Provider is exempt from warranty only if it rebuts this presumption by proving that the product defect arose after delivery to the User. Accordingly, the Service Provider is not obliged to accept the User’s claim if it duly proves that the defect was caused by improper use of the product. After six months from performance, the burden of proof reverses; in case of a dispute, the User must prove that the defect existed at the time of performance.

Product Warranty

Product warranty may arise only in the case of a defect in a movable thing (product). In this case, the User may assert a product warranty claim.

As a product warranty claim, the User may only request repair or replacement of the defective product.

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market or does not have the characteristics described by the manufacturer.

The User may enforce the product warranty claim within two (2) years from the date the product was placed on the market by the manufacturer. After this period, this right is lost.

The User may assert the product warranty claim only against the manufacturer or distributor of the movable thing.

In asserting a product warranty claim, the User must prove the defect of the product.

The manufacturer (distributor) is exempt from product warranty obligations only if it proves that:
– it did not manufacture or distribute the product in the course of its business; or
– the defect was not recognizable at the time it was placed on the market given the state of scientific and technical knowledge; or
– the defect is due to the application of a legal or mandatory regulatory requirement.

To be exempt, the manufacturer (distributor) need only prove one of the above grounds.

The same defect cannot be the basis for simultaneous and parallel enforcement of statutory warranty and product warranty claims. However, if the product warranty claim is successfully enforced, the User may assert statutory warranty claims against the manufacturer for the replaced product or repaired component.

Guarantee

Rules regarding mandatory guarantees for certain durable consumer goods are set out in Government Decree 151/2003. (IX. 22.). The (material) scope of the Decree applies only to new products sold under consumer contracts concluded in Hungary and listed in the annex to the Decree.

For durable consumer goods listed in the annex, the mandatory guarantee is 1 year, commencing on the day the product is handed over to the Consumer or, if installation is performed by the Service Provider or its agent, on the day of installation.

The business is exempt from guarantee obligations only if it proves that the defect arose after performance.

For the same defect, the User may not enforce statutory warranty and guarantee claims, or product warranty and guarantee claims simultaneously and in parallel; otherwise, the User is entitled to rights arising from the guarantee independently of the rights set out in the sections on statutory and product warranty.

Enforcing Warranty/Guarantee Claims

The User may enforce warranty claims at the following contacts:
Name: Vital Grape Essence Kft.
Mailing address: Hungary, 6239 Császártöltés, Petőfi Sándor utca 4.
Email: info@vitalgrapeessence.com

Handling of Complaints – Place, Time, Method

The User may submit consumer complaints regarding the product or the Service Provider’s activities at the following contacts:
Name: Vital Grape Essence Kft.
Mailing address: Hungary, 6239 Császártöltés, Petőfi Sándor utca 4.
Email: info@vitalgrapeessence.com

The Service Provider shall remedy verbal complaints immediately where possible. If immediate remedy of the verbal complaint is not possible due to the nature of the complaint, or if the User disagrees with the handling, the Service Provider shall record the complaint in a report—which will be kept for five years together with the substantive response to the complaint.

For verbal complaints made in person at the customer service address, a copy of the report will be provided to the User on the spot; if this is not possible, the rules for written complaints below apply.

For verbal complaints communicated by telephone or other electronic communications services, the Service Provider shall send the User a copy of the report at the latest together with the substantive response.

In all other cases, the Service Provider proceeds according to the rules for written complaints.

Complaints recorded by telephone or other communications tools are assigned a unique identifier by the Service Provider to facilitate later retrieval.

The Service Provider will provide a substantive response to written complaints within 30 days. Under this agreement, “taking action” means mailing the response.

If a complaint is rejected, the Service Provider will inform the User of the reason for rejection.

If, in your view, Vital Grape Essence Kft. has not satisfactorily addressed your complaint, you may seek resolution from the following consumer protection and advocacy organizations:

Bács-Kiskun County Government Office, Department of Transport, Technical Licensing and Consumer Protection
Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Phone: 06 76 795 710
Email: fogyasztovedelem@bacs.gov.hu

National Association of Consumer Protectors (Fogyasztóvédők Országos Egyesülete)
Registered office: 2016 Leányfalu, Móricz Zs. u. 132.
Email: foved@foved.hu
Website: www.foved.hu

National Consumer Protection Association (Országos Fogyasztóvédelmi Egyesület)
Registered office: 1012 Budapest, Logodi utca 22–24.
Phone: +36 (1) 201 4102
Email: ofe@ofe.hu

Conciliation Board of Csongrád-Csanád County (Csongrád-Csanád Vármegyei Békéltető Testület)
Address: 6721 Szeged, Párizsi krt. 8–12.
Phone: (+36) 62 554 250/118 ext.
Email: bekelteto.testulet@csmkik.hu

(Full details available at: http://fogyasztovedelem.kormany.hu/node/11069)

In conciliation board proceedings, the business has a duty to cooperate, which includes sending its response to the board within the content and deadlines set by law. Except for the online dispute resolution platform under EU Regulation 524/2013, the business must ensure the participation of a person authorized to conclude a settlement at the hearing. If the business’s registered office or site is not in the county of the chamber operating the territorially competent conciliation board, the cooperation duty extends to offering the possibility of concluding a written settlement in line with the consumer’s request.

Accordingly, under the Consumer Protection Act, businesses have a statutory cooperation obligation in conciliation proceedings; thus, regarding Section 11(1)(v) of the Government Decree, there exists a legal provision requiring alternative dispute resolution binding on the business.

Section 11(1)(w) of Government Decree 45/2014. (II. 26.) requires the business to inform consumers about the option of turning to a conciliation board and to provide the name and postal address of the conciliation board competent by reference to the business’s registered office.

Under Government Decree 45/2014. (II. 26.), information must also be provided on after-sales customer service and other services.

Detailed rules on complaint handling are contained in Act CLV of 1997 on Consumer Protection.

Online Dispute Resolution

You may also initiate Online Dispute Resolution at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HU

The texts of the relevant laws can be found at the following websites:
Act CXXXVII of 2015
Act CLV of 1997
Act XXXIV of 2004

Other Legal Remedies

If a consumer dispute between the Service Provider and the User is not resolved through negotiations with the Service Provider, the User may resort to the following legal remedies:
– Filing a complaint with the consumer protection authority,
– Initiating conciliation board proceedings (contact details of the conciliation board competent for the Service Provider’s registered office must be indicated),
– Initiating court proceedings.

Amendments to the GTC and Prices

The Service Provider may amend these GTC, the prices of products sold on the Website, and other listed prices at any time with non-retroactive effect. Amendments take effect upon publication on the Website and apply only to transactions concluded after they take effect.

Technical Limitations

Purchasing on the Website presupposes the User’s knowledge and acceptance of the possibilities and limitations of the Internet, especially regarding technical performance and possible errors. The Service Provider bears no responsibility for any operational fault in the internet network that prevents operation of the Website and purchases.

Privacy Policy

The Service Provider’s privacy policy is available at the following address:
(link to be inserted)

The effective date of these General Terms and Conditions: 2025-08-31.

Downloadable from the following link: Withdrawal Statement.